FAQ

Frequently Asked Questions


[FAQ]


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Is that all ready stock?

Yes

What delivery services are you using?

Pos Laju , GDEX

Payment Method?

Credit and Debit Card, FPX Online Banking and Self Collect at MamayayaZone Baby Shop – Bangi

How do I track my order status?

You can track your order online 24 hours/7 days by following these steps:
1. Go to www.mamayayazone.com/order-tracking
2. Enter your order number and email address
3. Press “Check now” to process

When will I receive my order?

After you have successfully placed your order, our Customer Service team will conduct a verification process and update you as soon as possible by email and SMS.

After your order is verified, you can expect to receive your order within the following time frame:

In Metro areas: 1 – 6 working days (except Sunday and holidays)
In Non-Metro areas: 3 – 10 working days (except Sunday and holidays)

What are the shipping fees/rates?

Shipping rates are calculated based on weight, dimensions, origin, and destination. It’s also based on your selected shipping option.

If I place an order with items from multiple sellers, how will my shipping fee be charged?

Please note that shipping fee based on your selected shipping option of your parcel from each seller. If you have ordered from multiple sellers in one order, your shipping fee will be based on the selected shipping option of the parcel of each seller.

The total shipping fee charged at checkout will be the sum of individual shipping fees from each seller.

Your total applicable shipping fee will be clearly indicated in your cart and during checkout.